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Privacy Policy

Last updated: April 21, 2026

1. Introduction

MindWave Technology Ltd ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.mindwave.technology or interact with our services.

This policy complies with the General Data Protection Regulation (GDPR) (EU) 2016/679, the Bangladesh Digital Security Act 2018, the Information and Communication Technology Act 2006, and other applicable data protection laws.

For the purposes of this policy, "personal data" refers to any information that can directly or indirectly identify a natural person, including name, email address, phone number, IP address, and location data.

2. Data Controller

MindWave Technology Ltd is the data controller for the personal information we process through our website and services.

  • Company: MindWave Technology Ltd
  • Address: Probal Tower, Level-5, 45 Ring Road, Mohammadpur, Dhaka-1207, Bangladesh
  • Email: info@mindwave.technology
  • Phone: +880 177 730 0189

3. Information We Collect

3.1 Information You Provide Directly

  • Name and contact information (email, phone, postal address)
  • Company name and job title
  • Information submitted through contact forms, quotation requests, or consultation bookings
  • Communications with our team via email, phone, or messaging platforms
  • CV and employment information if you apply for positions with us

3.2 Information Collected Automatically

  • IP address and approximate geographic location
  • Browser type, version, and operating system
  • Device information and unique device identifiers
  • Pages visited, time spent on site, and navigation patterns
  • Referring website addresses and search terms
  • Cookies and similar tracking technologies (see our Cookie Policy)

3.3 Information from Third Parties

  • Business partners and affiliates
  • Public databases and business directories
  • Social media platforms (when you interact with our social media pages)
  • Analytics providers (Google Analytics, Microsoft Clarity)

4. Legal Basis for Processing

Under GDPR and applicable law, we process your personal data based on the following legal grounds:

  • Consent: You have given clear consent for us to process your data for specific purposes (e.g., marketing communications)
  • Contract: Processing is necessary for the performance of a contract or pre-contractual measures
  • Legal obligation: Processing is necessary to comply with legal obligations under Bangladesh law
  • Legitimate interests: Processing is necessary for our legitimate business interests, provided they do not override your rights

5. How We Use Your Information

We use the collected information for the following purposes:

  • Responding to your inquiries and providing requested services
  • Processing and managing service agreements and contracts
  • Delivering, maintaining, and improving our services
  • Sending relevant communications (with your consent)
  • Analyzing website usage and trends to improve user experience
  • Protecting against fraud, security threats, and technical issues
  • Complying with legal and regulatory obligations
  • Recruitment and employment processes

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service providers: Trusted third parties who assist us in operating our website and conducting business (e.g., hosting providers, email services, analytics tools), subject to confidentiality agreements
  • Legal requirements: When required by law, court order, or government regulation in Bangladesh or applicable jurisdictions
  • Business transfers: In connection with a merger, acquisition, or sale of assets, subject to confidentiality obligations
  • Protection of rights: To protect our rights, property, or safety, or that of our users or the public

7. International Data Transfers

Your personal data may be transferred to and processed in countries other than Bangladesh. When we transfer data internationally, we ensure appropriate safeguards are in place:

  • Standard Contractual Clauses approved by the European Commission for transfers from the EEA
  • Adequacy decisions where applicable
  • Binding Corporate Rules for intra-group transfers
  • Compliance with Bangladesh data localization requirements for certain categories of data

Recipients of your data are required to protect it in accordance with applicable data protection laws.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

  • Contact form submissions: 2 years from the date of submission
  • Service agreements: Duration of the agreement plus 7 years for legal compliance
  • Marketing communications: Until you withdraw consent
  • Analytics data: Up to 26 months (anonymized)
  • Recruitment data: 12 months from application (unless you consent to longer retention)

After the retention period, data is securely deleted or anonymized.

9. Your Rights

Depending on your location, you have the following rights regarding your personal data:

  • Right to access: Request a copy of the personal data we hold about you
  • Right to rectification: Request correction of inaccurate or incomplete data
  • Right to erasure: Request deletion of your personal data ("right to be forgotten")
  • Right to restrict processing: Request limitation of how we use your data
  • Right to data portability: Receive your data in a structured, commonly used format
  • Right to object: Object to processing based on legitimate interests or for direct marketing
  • Right to withdraw consent: Withdraw consent at any time where processing is based on consent
  • Right to lodge a complaint: File a complaint with a data protection supervisory authority

To exercise any of these rights, please contact us at info@mindwave.technology. We will respond to your request within 30 days.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit (TLS/SSL) and at rest
  • Access controls and authentication mechanisms
  • Regular security assessments and penetration testing
  • Employee training on data protection and security
  • Incident response and breach notification procedures
  • Compliance with ISO 27001 information security standards

While we strive to protect your personal data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

11. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

12. Bangladesh-Specific Provisions

For users in Bangladesh, we comply with the following legal frameworks:

  • Digital Security Act 2018: Protects against unauthorized access, disclosure, and misuse of digital data
  • ICT Act 2006 (as amended): Governs electronic transactions, digital signatures, and data protection
  • Bangladesh Bank Guidelines: Data protection and security standards for financial services
  • Right to Information Act 2009: Ensures transparency in how public and private organizations handle information

Under Bangladesh law, you have the right to:

  • Know what personal data we hold about you
  • Request correction of inaccurate data
  • File complaints with relevant authorities in case of data breaches
  • Seek legal remedies for unauthorized disclosure or misuse of personal data

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on this page and, where appropriate, by email or through a notice on our website.

We encourage you to review this policy periodically. Your continued use of our services after any changes to this policy constitutes acceptance of those changes.

14. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

  • Email: info@mindwave.technology
  • Address: Probal Tower, Level-5, 45 Ring Road, Mohammadpur, Dhaka-1207, Bangladesh
  • Phone: +880 177 730 0189

For EU Users: You have the right to lodge a complaint with your local data protection supervisory authority. For Bangladesh users, you may file complaints with the Digital Security Agency or relevant authorities under the ICT Act.